General Terms And Conditions

Welcome to Neveah Fashion.
These Payment Terms explain how Neveah Fashion (“we”, “our”, “us”) handles payments and order processing within the United Kingdom. By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. Accepted Payment Methods

Neveah Fashion offers several secure and widely recognised payment options for your convenience:

- American Express

- Apple Pay

- Google Pay

- Shop Pay

- MasterCard

- Visa

All transactions are processed in British Pounds (GBP £).

2. Billing Information

To ensure your order is processed efficiently, you agree to provide accurate and up-to-date billing information at checkout. Please ensure your contact details — including your email address, billing address, and payment information — remain current so that we can complete your purchase and communicate with you when needed.

3. Order Confirmation & Invoice

- Order Confirmation: After placing your order, you will receive an email containing the details of your purchase, delivery option, and payment summary. This email serves as your proof of purchase.

- Invoice: A full invoice, including product details, shipping charges, taxes, and any discounts, will be included inside your parcel.

4. Payment Processing

- Authorisation: By submitting your payment information, you grant Neveah Fashion permission to charge the full order amount using your selected payment method. All transactions are subject to security checks and verification.

- Failed Transactions: If your payment cannot be processed or is declined, we will notify you by email. You may be asked to provide an alternative payment method to complete your purchase.

5. Disputes & Chargebacks

- Resolving Issues: If you experience any problems with your order or payment, please contact our customer support team at info@neveahfashion.com. We will work quickly to resolve any concerns.

- Chargebacks: All chargeback claims are carefully reviewed. If a claim is found to be invalid or unauthorised, you may be required to cover the chargeback amount and any associated fees.

Contact Information

Store Name: Neveah Fashion
Address: 7 Talbot Ct, London, EC3V 0EH, United Kingdom

Email: info@neveahfashion.com
Contact Form: Click here
Phone: +31649134839

Customer Service Hours: Monday to Friday, 9:00 to 5:00 PM (GMT)

Response Time: Our customer service will respond within 24 hours on business days.